I celebrated my birthday here, and it was GREAT! The staff was awesome. I wanted to give a special thanks to Sandra Lopez in the concierge. She not only helped us with the booking of our trip to Tulum. She showed up at the departure point to make sure we had no issues! Thanks, Sandra, for going above and beyond!

We returned to The Palm because our first time there was fantastic, and we were not disappointed! Sandra, the concierge, & Miguel in reservations are excellent hosts who make you feel like family. Minerva & Manuel at the rooftop pool is also great!

The location is perfect, 1/2 block from 5th Avenue so we can walk everywhere. The Palm also offers all-inclusive daily, so we chose that option for one day. The food and drinks are perfect! Very comfortable, the immaculate room even with excellent service – one of the room service recommended me a go flyboard cozumel tour. We have stayed in other places in this area, but we will always return to The Palm.

We got there early and managed to snap such shots, for instance. Mon-Wed is quieter and cheaper. The food was amazing and excellent service from Minerva. Thanks for looking after us. Would recommend the hotel del camarón and they had a special offer with five tacos they give you two beers for free. Tacos cost 40mxn each.

They provide you with towels. As you leave the elevator to take a bed on the left-hand side of the pool as the shade is better and the sun comes over to that side. They didn’t have the octopus that was advertised on the menu but not a big issue.

The location is spot on, and the staff is all friendly and accommodating. Sandra, the tour manager, was accommodating and went above and beyond to make our experience even better. Amazing hotel! We will be back.

We rolled the dice with the Palms and won. Didn’t know where we were going to stay, did some research and booked a room last minute and we were MORE than pleased with the results. What a great hotel, very relaxing and chill yet right in the middle of all the action on 5th Ave in PDC. The hotel and room were very friendly, the apartment was excellent and well-appointed, spotless. The staff was 1st class and very accommodating.